Customer Service /
This policy describes how we collect, handle and protect your personally identifiable information, and how we ensure that we comply with current laws.
We may collect personal information from you on our Site or through any other digital or personal communication with you in our system. Information collected by us is voluntarily provided by you and may include information such as your name, email address, and physical address. Our Site may also collect general information about your technology interface or preferences (such as the type of browser used or the files requested).
The information we may collect includes, but may not be limited to:
- Your contact information to register to receive updates, promotions from us, such as your first name, last name, and email address;
- Information to process your purchases, such as your name, shipping information and products purchased;
- Your transaction history relating to the purchase of our products and services;
- Information regarding your browser and other technical specifications required to use our Site;
- Computer data or files, often called "cookies," which may be sent by your web browser and stored on an individual computer to allow our server to "recognize" you through the navigation of the Site and for us to credit your account for various online transactions;
- Your IP address to measure our website traffic and to help provide a more personalized experience.
CHILDREN UNDER THE AGE OF 13
Our Site and System are not designed for children and we do not knowingly collect information from any person we know is under the age of 13.
When you visit a website for the first time a small text file is saved on your mobile device or computer. This file is called a cookie and will be used every time you revisit the webpage to, for instance, give you a better and more effective user experience. Cookies are either permanent or temporary. A session cookie is temporarily stored and will be deleted when you close the browser. Permanent cookies are stored for a certain period of time but can be manually deleted in the website settings at any time.
We use a session cookie to save the country/region you chose in the country selector when you visit our website for the first time. This means that you will be redirected to the preselected region when you revisit the website as long as you don’t close the browser. We use permanent cookies when you place item/s in the basket or visit a campaign site related to hestragloves.com. These cookies will be deleted after 30 days.
We also use a third-party cookie to collect website data and statistics for tools like Google analytics and for marketing purposes to generate digital activity-based ads (retargeting) via Google and/or Facebook. Personal information like name, address, phone number or e-mail is never shared with third parties. If you don’t want targeted advertising, you always have the opportunity to turn off this function.
You can easily delete cookies from your phone or computer. Instructions on how to handle and delete cookies are often found in the help section of your browser. You can either disable cookies entirely or choose to get notified every time a cookie is stored on your mobile device or computer. Please note that disabling cookies entirely may affect the user experience in terms of features and functions of the website.
Hestra Gloves like to see products in real life on social media and we may request to share pictures posted by you on Instagram in our channels. Such channels are mainly Hestra Gloves websites but could also include Hestra Gloves other channels.nBy responding #yeshestragloves on a picture after Hestra Gloves request on Instagram, hereafter referred to as "picture(s)", you agree to the following:nYou provide Hestra Gloves AB, a Swedish company under registration number (556127-7475) (hereinafter "Hestra Gloves"), a non-exclusive, royalty-free, worldwide license to use, in any manner to be determined in Hestra Gloves sole discretion and without any obligations to you, to use your pictures in their marketing and / or advertising, including inter alia the right to reproduce, distribute, alter and edit your photos. Furthermore, you give Hestra Gloves your consent to use photos where you can be identified for marketing and / or advertising purposes, according to Sw: Lag om namn och bild i reklam (1978:800).nYou represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos. Moreover, you certify that you are an individual (i.e., not a corporation), you are at least 18 years old or have parental consent, and that Hestra Gloves use of your pictures will not violate any rights of a third party or any law.nHereby, you release Hestra Gloves from all obligations to pay you for the use of your pictures and freeing and agreeing to keep Hestra Gloves and all persons acting for Hestra Gloves from all claims (including claims from third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above.nSwedish law governs these terms and conditions, where competent courts in Stockholm shall have exclusive jurisdiction of any dispute arising out of them.nYou may always reach out to us with questions about our services or regarding data protection email@example.com.