Customer Service /
Shipping & Delivery
Below you will find information about our shipping and delivery terms.
We use UPS & USPS for shipping. Standard Ground Shipping cost is $8.00. Normal shipping time is estimated to be 3-7 business days.
Express shipping via FedEx 2-Day is $12.00, and shipping time is typically 2-3 business days.
Orders over $125.00 receive Free ground shipping.
Our normal office hours are Monday through Friday, 9:00am - 5:00pm. All orders received before 12:00pm MT weekdays will be shipped that day unless otherwise notified. Orders received after 12:00pm MT on Fridays will not be shipped until the following Monday.
Shipping to P.O. Boxes can only be made with standard USPS ground shipping.
Orders to Alaska and Hawaii will be shipped via US Postal Service.
Lost, stolen, or damaged packages are a huge disappointment. We do our best to help prevent these situations from happening, and we ask that you please use a secure delivery address for your order.
Hestra USA is not responsible for packages marked delivered by our shipping partners that have been lost or stolen.
If your package arrives damaged, please immediately photograph the box and its contents, clearly showing the damage. This will assist us in filing a claim with our shipping partner on your behalf.