Returns & Exchanges
Below you will find information about returns and exchanges.
Returns and exchanges
Hestra USA accepts returns only for unused items purchased directly from our website within 30 days of purchase. Returned items must be in new condition with tags attached.
Visit our returns portal here to start your return: Hestra Returns Portal
PLEASE NOTE: Due to extremely high volume during the Autumn and Winter months returns processing can take 10-14 days, thank you for your patience and we hope you have an amazing ski season.
Items purchased with a Discount/Pro Code are ineligible for returns/exchanges.
We provide a prepaid $7 return shipping label for your convenience. If you use the provided label a $7 deduction is taken from your overall refund. Original outbound shipping fees and Route insurance will not be refunded.
Returns with 5+ items are subject to a 10% restocking fee. If gloves are returned with tags removed or missing, they may not be accepted into inventory. If they are accepted, a 10% retagging fee will be applied.
To make an exchange, please return your original order for a refund and place a new order for the desired item(s). PLEASE NOTE: All exchanges are at the discretion of Hestra Gloves and are subject to availability.
How to make a return
To start your return, please click this link Hestra Returns Portal
Once there, please enter your email and 6 digit order number, which can be found on your order sheet or any tracking email.
Please follow instructions and select the items you would like to return, as well as your preferred return drop off location.
Using the provided return shipping label will incur a $7 deduction in your overall refund.
Please allow 10-14 days for returns processing during the post-holiday season.
How to make an exchange
Please return the unwanted item(s) for a refund as described above and place a new order for the desired item(s).
Refunds
Refunds are processed as soon as possible once your return is received. Once received, it may take up to 10 business days to process your refund in-house, and it can then take a few additional business days to appear on your card statement. Refunds are processed to the card used in the original purchase.
Refund amounts reflect whether you used our $7 prepaid return shipping label and the number of items returned.
Original outbound shipping fees and Route insurance are not refunded.
If you return 5+ products, your return is subject to a non-refundable 10% restocking fee.
We cannot accept returns for any product that is not in new and unused condition, no exceptions. If products are returned with tags removed or missing, they may not be accepted into inventory. If they are accepted, a 10% retagging fee will be applied.