Warranty

If you receive a product that is defective or does not meet the agreed specifications, you may submit a claim in accordance with applicable U.S. consumer protection laws and our policies. Any defect must have existed at the time of delivery.

We are responsible for ensuring that our gloves are free from original manufacturing defects and material faults. This may include, for example, faulty stitching or defective components such as snap fasteners, zippers, or similar details.

Damage or changes resulting from careless use, abnormal wear, incorrect washing, drying or care, or use of the gloves for purposes other than those intended are normally not covered by the right to claim.

Examples of issues that are normally not approved as claims

· Holes or tears caused by wear and tear

· Damage caused by tow lifts or cables

· Damage caused by strong heat

· Tears caused by sharp objects such as ski edges or knives

· Dry, cracked leather resulting from insufficient treatment with leather balm

· Fading of leather or fabric caused by exposure to water or UV light

· Damage caused by adhesive tape

· Damage resulting from incorrect washing, care, or drying

Please review the warranty coverage questions here, and if you believe you have a warranty case, please submit the online warranty inquiry form found below.

You will receive a reply from our warranty department via email asking you to send your gloves in for evaluation. Please do not send your gloves for evaluation until you have received instructions to do so from our warranty department. Hestra does not cover inbound shipping for warranty evaluations, but if your gloves qualify for warranty repair or replacement, we will cover the expense of repairing or replacing your gloves (at our discretion) and returning them to you.

To submit a claim, please email cs@hestrausa.com.

Please make sure to include the following information when sending in a warranty request:

• Photos of the front, back, size tag, and the area of damage on the glove

• Your shipping address

• Your phone number

• Proof of purchase - if available - Must have for Heated Styles

To submit a claim, please email cs@hestrausa.com.

We handle everything once the gloves arrive at our facility, but you will have to cover the cost of sending your gloves to us for evaluation. If they qualify for warranty repair or replacement, we will either repair or replace them at our discretion, and return them to you at our expense.

Repairs

In line with Hestra’s sustainability efforts, we prioritize repairing gloves whenever possible before considering replacement.

How long will it take to repair and return my gloves?

Our turnaround time for repairs depends on volume, but most times, a repair is completed and returned within 2-4 weeks, including shipping transit time, even in the heart of the season, although some repairs take longer than others.

We strive to professionally repair and return your gloves to you as quickly as possible. For reference, most other brands offering mid-season repairs take 6-10 weeks to repair and return your item.

I don't want you to repair my gloves, I want a replacement instead.

At Hestra, we strive for sustainability in everything we do. For this reason, we offer warranty repairs on eligible products, when possible, to reduce waste. While we understand that you may prefer a brand new pair, if your gloves are covered under warranty and they can be repaired, we will repair them rather than discard and replace them.

Replacements

What qualifies for replacement instead of repair?

Only manufacturing defects that cannot be repaired qualify for replacement. Most warranty cases are repairable. If the gloves can be repaired, we will repair them rather than replace them. Hestra reserves the right to determine which warranty issues qualify for replacement.

Submit a warranty inquiry

If you believe your gloves show a defect that is covered under our warranty protections, please email cs@hestrausa.com.

My electronically heated gloves are not working properly. What should I do?

Electronics are covered under warranty for two years from purchase date.